Overview
Last 7 days · 80 calls analyzed
Calls, 7 days
80
across all 8 workstations
Avg pitch score
81%
green level · 6-point checklist
Orange findings
7
notifications sent to Telegram
Red findings
2
require a manager review
Calls summary
auto-generated digest · last 7 days
Over the last 7 days the desk handled 80 calls (6 min on average). Most conversations were about “Withdrawal delay” and “Margin call”. 84% of requests were resolved during the first call. Pitch adherence averaged 81%; the AI flagged 7 orange and 2 red findings — see “Latest findings”.
84% resolved on first call6 min avg duration37 client satisfied2 client unhappy
Top call topics
Withdrawal delay15
Margin call14
Deposit & fees11
Portfolio transfer10
KYC verification9
Findings by day
14 days · orange and red findings
OrangeRed
22
23
24
25
26
27
28
29
30
31
1
2
3
4
Jul 22 — Aug 4 · hover a bar for details
Upload batches
daily at 03:00 → transcription → analysis
Aug 4
11 recordings · 58 min · 8 PC
Aug 3
11 recordings · 70 min · 8 PC
Aug 2
12 recordings · 72 min · 8 PC
Aug 1
11 recordings · 67 min · 8 PC
Jul 31
12 recordings · 79 min · 8 PC
Agent leaderboard
avg pitch adherence · 7 days
Latest findings
orange and red levels
OrangeMaria LebedevaAug 4, 19:36
Negative statement about the company's own platform (“terminal lags on every market open”).
OrangeDaniel ReedAug 3, 15:26
Guaranteed a payout timeline without confirmation from the payment provider. Policy interval is 1–3 business days.
RedMaria LebedevaAug 3, 14:28
Agent offered to accept client funds on personal details, bypassing the cashier. Fraud indicator.
OrangeOlivia GrantAug 2, 11:20
Rude tone, irritation, dismissive attitude towards the client's question.
OrangeLucas MeyerAug 1, 09:00
Pushed an unsolicited trade recommendation after repeated refusal. Support agents are not licensed to give investment advice.
OrangeEmma CollinsJul 31, 19:32
Negative statement about the company's own platform (“terminal lags on every market open”).